Tim's is now part of the Southern Air family as Tim's Southern Air!
Rated 4.9 out of 5.0 based on 651 reviews
Broussard(337) 240-6927 Lafayette(337) 445-0126 New Iberia(337) 240-6974 Request Service

Privacy Policy

Your privacy is important to us. It is Tim’s Southern Air’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.tims-ac.com.

What Data We Collect and Why We Collect It

For a better experience on our site, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email and postal address. The information that we collect will be used to contact or identify you. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Links to Other Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

Service Providers

We are not in the business of selling your personal data. However, we may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service;
  • To provide the service on our behalf;
  • To perform service-related services; or
  • To assist us in analyzing how our service is used.

We want to inform our service users that these third parties have access to your data. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Cookies

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Your Control Over Your Data

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Why Choose Us?

We stand by our 100% customer satisfaction guarantee

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BBB Accredited Business
We have been fully Accredited by the BBB for many years.
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Professional Staff
Our highly trained and certified AC technicians are dedicated to offer 5 star AC service every time.
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Award Winning Service
We're humbled to be considered one of the top air conditioning companies in the Lafayette area.
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Hassle-Free
We worry so that you don't have to. We offer stress-free service calls and AC installations.

What Our Customers Are Saying

Pleasant and Very Knowledgeable

Everyone I dealt with for my service call was pleasant and very knowledgeable. Additionally, I appreciate their willingness to help me find the most economical solution to my situation. I signed up for their service membership and look forward to doing business with them Tim’s in the future. 👍

Damian S.

Very Professional and Friendly

My tech was awesome. Very professional and friendly. He was prompt and helpful. He found the issue quickly and offered a maintenance contract with saved me money. Please send him back to finish the job once the part is in. His professional demeanor is hard to find these days. Thanks for the quick and timely response as well as full communication during the process. Highly recommend

Tim S.

Great Communication and Awesome Service

Cody was an absolute blessing! After trying to figure out what was wrong with my unit all day, I gave Tim’s a call based on reviews. Cody did not disappoint. He was able to diagnose the problem within 10 mins and fix it soon after. Great communication and awesome service.

Kaycee M.