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If submitting a service request after hours or on the weekend, please note it is best to call.
Rated 4.9 out of 5.0 based on 1534 reviews
Broussard(337) 240-6927 Jeanerette(337) 282-7516 Lafayette(337) 445-0126 New Iberia(337) 240-6974 Request Service

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Tim’s Southern Air Heating, Cooling & Plumbing, may collect from you, and how it is used. By using our website, https://tims-ac.com/, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, your operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating and improving our services and Website, fulfilling requests for information and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties or otherwise misusing our Website or its related properties.

Please keep in mind that whenever you voluntarily disclose personal information online — for example through e-mail, discussion boards, or elsewhere — that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys And Contests

From time to time, our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (337) 365-4756 or via mail Attn: Privacy Officer, 1125 Evangeline Thruway, Broussard, LA 70518.

Why Choose Us?

We stand by our 100% customer satisfaction guarantee

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BBB Accredited Business
We have been fully accredited by the BBB for many years.
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Professional Staff
Our highly trained and certified AC technicians are dedicated to offer 5-star AC service every time.
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Award Winning Service
We're humbled to be considered one of the top HVAC, plumbing & electrical companies in the Lafayette area.
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Hassle-Free
We worry so that you don't have to. We offer stress-free service calls and AC installations.

What Our Customers Are Saying

Pleasant and Very Knowledgeable

Everyone I dealt with for my service call was pleasant and very knowledgeable. Additionally, I appreciate their willingness to help me find the most economical solution to my situation. I signed up for their service membership and look forward to doing business with them Tim’s in the future. 👍

Damian S.

Very Professional and Friendly

My tech was awesome. Very professional and friendly. He was prompt and helpful. He found the issue quickly and offered a maintenance contract with saved me money. Please send him back to finish the job once the part is in. His professional demeanor is hard to find these days. Thanks for the quick and timely response as well as full communication during the process. Highly recommend

Tim S.

Great Communication and Awesome Service

Cody was an absolute blessing! After trying to figure out what was wrong with my unit all day, I gave Tim’s a call based on reviews. Cody did not disappoint. He was able to diagnose the problem within 10 mins and fix it soon after. Great communication and awesome service.

Kaycee M.